In 2021 and beyond, the buzzword is remote work & collaboration. How do you achieve this with a digital workplace?

Consider using out-of-the-box Intranet software to build a modern and cost-effective Intranet for your company without paying the high cost of developing a custom solution.

Intranets don’t have to be designed by software developers anymore; simply feeding an out-of-the-box Intranet the right data about users, news, and documents will suffice. Getting the intranet up and running no longer necessitates the use of a developer’s specialized skills. …

Under the new normal, there is a digitalization movement toward self-service, which involves automated answering machines from call centres, chatbots, and other related innovations.

BUT

Customer Xperience (CX) is still king, and it’s more critical than ever in the digital era, via various touchpoints along the customer life cycle journey.

Customers will testify to the importance of human interaction, regardless of whether the business is B2B or B2C. …

The move to remote work has been a long and winding path for workers worldwide.

Remote work is the future of work.

Fortunately, I had been working remotely for three years before the pandemic, and in this post, I’d like to share some of the best practices I’ve seen in the remote onboarding phase.

Onboarding is tough enough, but remote onboarding has made it much more difficult. For their first day, no one will greet them personally, and they will not have a coworker seated next to them in the workplace. …

Intranet technologies will significantly increase employee satisfaction, customer support, and the ease with which people can find the knowledge they need to do their jobs. This has a significant effect on the performance of a company.

Out-of-the-box intranets are built to include the functionality that intranet users need the most. Employees may use these features to find content, find people in their company, and collaborate on projects.

GreenOrbit, for example, will provide you with anything you need pre-installed on your intranet. …

Investing in your employees always yields high returns, after all, they are the main driving force of the organization. One form of investment can be via digital microlearning. This method benefits the employees as they learn something new while saving their leisure time. They also have knowledge at their fingertips hence opening growth opportunities for themselves. As for the firms themselves, this new advent in technology can help boost return on investment (ROI).

Investments are a risky venture especially when you are not sure of the outcome, but upskilling is not a risk but a necessity. One of the best…

Now more than ever the concept of employee engagement is pertinent to HR leaders.

With technological advancements, words such as upskilling and digitization can be directly correlated to engaging employees. Showing employees, you care via actions instead of big talk is the new trend HR leaders should hop on. Helping staff members upgrade their skills through individual professional development and futureproofing their careers, allows employees to feel a sense of belonging to the organization and, hence increasing ROI. To summarise, training = caring = engagement = improved work performance = increased ROI.

Training is not new to management but the…

Change is a constant, whether you like it or not, whether you participate in it or not — you are part of it. One only loses out if they don’t seize the opportunity to better themselves and embrace change.

We all know what is FOMO and it applies to many aspects of life especially when it hits us financially in a good or bad way. FOMO can hurt you when you rush to invest not understanding the downside risk as a retail investor.

One of the FOMO syndrome that you can have and come out as a winner is upgrading…

COVID-19 has wreaked havoc globally in 2020 and it does not seem to be letting up in the New Year, with new strains of the virus now rearing its ugly head in Europe. As many countries go into lockdown for the umpteenth time, what is going to happen to good old customer service as we know it, be it at retail stores or our favourite restaurants?

As with anything, there are always two sides to a coin. The pandemic has created a new normal and in the area of customer service, some good has come out of it.

Due to…